Returns and Refunds Policy

  • Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number number clearly on the outer side of the package.
  • Head to your nearest delivery service point and send the package to our office address. ***Our Office Address – Shilpo Shahitto Shangsod Super Market, 2nd Floor, Shop No- D6, Saidpur, Nilphamari.
  • Make sure you have written your order number number on your package at the time of drop off. You can view your return tracking number as soon as you have filled out the Online Return Form and logged your return request.

Conditions for Returns

  1. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in a second layer of our packaging, it must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
  4. While you return the item at the delivery service, please collect the Acknowledgment Form from the delivery service office and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.

Note: It is important to indicate the order number on your return package to avoid any inconvenience/delay in the process of your return. If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you in between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Returns Policy:

Are you unsatisfied with your recent “Hand Painted Dress” purchase? Returning a product on “Hand Painted Dress” is now hassle-free. Our return process ensures your shopping experience is smooth and trustworthy. Stay with our customer-friendly return policy, your satisfaction is our priority.

Return Your Product Easily with “Hand Painted Dress” Return Policy:

  1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request call on our website contact number. Return requests must be raised within 7 days from the date of delivery.

Valid reasons to return an item-

  1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. The delivered product is incomplete (i.e. has missing items and/or accessories)
  3. The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  4. The delivered product does not match the product description or picture (i.e. product is not as advertised)
  5. The delivered product does not fit. (i.e. size is unsuitable)

Refunds Policy:

·  1. The processing time of your refund depends on the type of refund and the payment method you used.

·  2. The refund period/process starts when we will receive the product.

·  3. The refund amount covers the item price and shipping fee for your returned product.

Refund Time:

  • If everything ok then we will refund your money within 10 working days.

Note: Maximum refund timeline excludes weekends and public holidays.

Important Note:

·  1. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

·  2. In case of any refund, the received cashback amount, if any, will be adjusted with the refund amount.

Need help?

Contact us for questions related to refunds and returns.